CATERING FUNNELS TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
Once accepted, these Terms and Conditions, in combination with our Privacy Policy (collectively the "Terms"), become a binding legal commitment between you (or the business entity that you represent) and Catering Funnels, operated by LIV Global Holdings, LLC, and its respective officers, directors, successors and assigns (hereinafter referred to as "Catering Funnels," "we," "us," or "our") and will govern your access to and use of the Platform, Services, and all other interactions with Catering Funnels.
IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD NOT ACCEPT THEM, CREATE AN ACCOUNT, OR USE THE PLATFORM OR SERVICES.
In the event of a conflict between these Terms and Conditions and any additional agreements incorporated herein by reference, these Terms and Conditions shall prevail.
Catering Funnels reserves the right to make changes to these Terms at any time. All changes are effective immediately when posted. Your continued use of the Platform or Services following the posting of any revised Terms constitutes your acceptance and agreement to the updated Terms
Last Updated: Dec 10, 2025
1. SERVICE OVERVIEW
1.1 Description of Services
Catering Funnels provides marketing automation and lead generation systems exclusively designed for restaurants with catering operations. Our services include, but are not limited to:
White-labeled GoHighLevel CRM platform access
Landing pages and conversion funnels
Lead capture forms and quote request systems
Email and SMS automation campaigns
Calendar booking and appointment scheduling
Website chat widgets
Missed call text-back automation
Review request automation
Social media integration (Google My Business, Facebook, Instagram)
Pipeline management and reporting
AI-powered chatbots (select tiers)
LinkedIn outreach automation (select tiers)
Cold email campaign management (select tiers)
Paid advertising management (select tiers)
Done-for-you implementation and setup
Onboarding calls and training
Technical support
1.2 Service Tiers
Catering Funnels offers multiple service tiers with varying features and pricing:
14-Day Catering Pipeline Challenge
Core Catering Funnel System
Automation-Only Plan
AI Books in 30 Days
Full-Service Dominate the Market
Specific features, pricing, and terms for each tier are outlined in your subscription agreement and on our website.
1.3 Snapshot-Only Requirement
CRITICAL PROVISION: All Catering Funnels services require the use of our complete, integrated system (the "Snapshot"). Clients may not:
Use outside or third-party tools in place of Platform features
Modify, tamper with, or disable any component of the Snapshot
Integrate unauthorized third-party applicationsBullet List 4
Export system configurations to external platforms
Violation of the Snapshot-Only requirement voids all service guarantees and may result in immediate account termination.
1.4 Platform Definition
"Platform" refers to the white-labeled GoHighLevel system, all related software, features, integrations, and services provided by Catering Funnels.
2. REGISTRATION AND SUBSCRIPTION
2.1 Account Creation
Users may register for Catering Funnels services via our website. By creating an account, you:
Represent that you are authorized to bind the business entity you represent
Agree to provide accurate, current, and complete information
Agree to maintain and update your information as necessary
Accept these Terms and Conditions in full
2.2 Eligibility Requirements
To use Catering Funnels services, you must:
Operate a restaurant with an active catering operation
Have a minimum of 300 past customers or contacts (Challenge tier requirement)
Be at least 18 years of age
Have the legal capacity to enter into binding contracts
Not be prohibited from receiving services under applicable laws
2.3 Subscription Types
Monthly Subscriptions: Billed on the subscription day every month
Annual Subscriptions: Billed on the subscription date every year
Trial Periods: Where offered, trial periods are subject to specific terms outlined in Section 4.
2.4 Account Information
You are responsible for:
Maintaining accurate business information
Providing valid payment methods
Updating contact information promptly
Ensuring your email and phone number are current
3. PAYMENTS, FEES, AND BILLING
3.1 Fees Structure
Activation Fees: One-time fees charged upon enrollment in certain service tiers (non-refundable)
Monthly Subscription Fees: Recurring fees billed monthly based on your service tier
Usage Fees: Additional charges for:
Email sends beyond included limits
SMS messages beyond included limits
Phone call usage
Premium features or add-ons
Additional contacts or users
Third-Party Tool Fees: For select tiers (AI Books, Full-Service), you are responsible for:
HeyReach subscription ($79/month)
LinkedIn Sales Navigator subscription (~$120/month)
Any other third-party tools required for your service tier
3.1 Fees Structure
All fees will be billed to the credit card, debit card, or payment method on file. You authorize Catering Funnels to charge your payment method for:
All activation fees
All recurring subscription fees
All usage fees
All fees associated with failed payment attempts
Any other fees incurred under your account
3.3 Payment Authorization
3.3 Payment Authorization
Represent that you are authorized to use the payment method
Authorize us to charge all fees to that payment method
Authorize us to update payment information as provided by financial institutions
Agree to pay all fees when due
3.4 Failed Payments
If any payment fails:
Your access to the Platform may be suspended immediately
You remain responsible for all unpaid fees
Late fees may apply (up to 1.5% per month or the maximum allowed by law)
We may use collection services to recover unpaid amounts
You are responsible for all collection costs, including attorney fees
3.5 Price Changes
Catering Funnels reserves the right to change pricing at any time. For existing customers:
Founder/Lifetime Rate Locks: Customers with founder rates or lifetime rate locks will maintain their locked pricing for the specified service tier only
Standard Subscriptions: We will provide 30 days' notice of price increases
Continued use after price change constitutes acceptance of new pricing.
3.6 Taxes:
All fees are exclusive of applicable taxes (sales tax, VAT, GST, etc.). You are responsible for all taxes associated with your use of the Services.
4. TRIAL PERIODS AND CONDITIONAL GUARANTEES
4.1 Trial With Penalty Structure
Certain service tiers (Challenge, AI Books) include a "Trial With Penalty" period:
If You Complete All Requirements:
Trial period remains free as specified
Standard billing begins after trial period ends
If You Do NOT Complete Requirements:
Free trial period is forfeited
Billing begins immediately
You remain responsible for all fees
4.2 Go-Live Requirements
For services with trial periods, the trial clock does not start until "Go-Live" is achieved. Go-Live requires:
Technical Setup:
Snapshot fully installed and configured
Custom domain connected and verified
Email authentication complete (SPF, DKIM, DMARC records)
A2P (Application-to-Person) SMS registration approved
SMS phone number active and verified
Chat widget installed on website
Social media accounts connected (GMB, Facebook, Instagram)
Custom values and business information populated
Client Requirements:
Import of minimum 300 contacts (where applicable)
Completion of all custom fields
Attendance at all required onboarding calls
Approval of all assets and campaign materials
Execution of Go-Live Acceptance Agreement
Catering Funnels reserves the right to determine when Go-Live requirements are met. The trial period begins only after written Go-Live confirmation.
4.3 Keep-It-Free Checklist
To maintain free trial benefits and remain eligible for service guarantees, you must:
Attend all scheduled onboarding calls
Complete all assigned action items within specified timeframes
Provide accurate and complete information when requested
Import required minimum contacts (≥300 for Challenge tier)
Complete all custom fields and business information
Review and approve all assets, templates, and campaign materials
Launch all required campaigns (email, SMS) as directed
Respond to customer inquiries within specified timeframes (typically 1 hour)
Maintain active engagement throughout trial period
Comply with Snapshot-Only requirement (no tampering or outside tools)
Not cancel or request refunds during trial period
Failure to complete any item on the Keep-It-Free Checklist may result in:
Loss of free trial benefits
Immediate billing
Voiding of service guarantees
Account suspension or termination
4.4 Service Guarantees
Conditional Service Guarantees (not money-back guarantees):
14-Day Challenge Guarantee: "If you complete the Keep-It-Free Checklist and do not receive 10 qualified conversations within 14 days post-Go-Live, we will continue working at no additional charge until you do."
AI Books Milestone Guarantee: "If you complete the Keep-It-Free Checklist and your AI receptionist/booking system and LinkedIn outreach are not live within 14 days post-Go-Live, we will continue working at no additional charge until they are."
Important Guarantee Terms:
Guarantees are fulfillment obligations, not refunds
"Qualified conversations" are defined as legitimate catering inquiries from potential customers (not spam, solicitations, or unrelated inquiries)
Time is open-ended; outcome is fixed
We continue providing services until specified outcome is achieved
No monetary refunds are provided under these guarantees
Guarantees are void if Keep-It-Free Checklist is not completed
Guarantees are void if Snapshot-Only requirement is violated
Guarantees are void if account is canceled during trial period
Catering Funnels has sole discretion in determining what constitutes a "qualified conversation"
4.5 No Refund Policy for Trial Periods
Activation fees are non-refundable. Trial periods with conditional guarantees are designed to allow you to evaluate services with minimal risk. Once you begin using the Platform:
No refunds will be provided for activation fees
No refunds will be provided if you do not complete the Keep-It-Free Checklist
No refunds will be provided if you choose to cancel during or after trial period
Your remedy under our service guarantees is continued service, not monetary refund
5. REFUNDS AND CANCELLATIONS
5.1 General Refund Policy
ALL FEES ARE NON-REFUNDABLE EXCEPT AS REQUIRED BY LAW.
This includes, but is not limited to:
Activation fees
Monthly subscription fees
Usage charges (email, SMS, phone)
Annual subscription fees
Add-on fees
Third-party tool fees
5.2 No Partial Refunds
No refunds or credits will be provided for:
Partially used subscription periods
Unused features or services
Early cancellation
Dissatisfaction with results
Your decision not to use the Platform
Errors or omissions made by you or third parties
Excess fees incurred due to your actions
Failure to cancel within required timeframe
5.3 Discretionary Refunds
Except as required by law, Catering Funnels reserves the right to issue or deny a refund or credit in its sole and absolute discretion, at any time, for any reason. Our determination of if and when to issue or deny a refund or credit is final and not subject to appeal.
5.4 Responsibility for Cancellation
You are solely responsible for properly canceling your account and all associated services. Catering Funnels is not responsible for:
Fees incurred due to your failure to cancel
Continued billing after you intended to cancel
Services you signed up for but did not use
Renewal charges if you did not cancel within the required timeframe
5.5 Cancellation Requirements
Monthly Subscriptions: Must be canceled a minimum of 7 days prior to your renewal date to avoid charges for the next billing cycle.
Annual Subscriptions: Must be canceled a minimum of 30 days prior to your annual renewal date to avoid charges for the next annual period.
Cancellation Method:
Submit cancellation request via Platform support system
Email cancellation request to [email protected]
Contact 24/7 technical support
Cancellation is not effective until you receive written confirmation from Catering Funnels.
5.6 Post-Cancellation
Upon cancellation:
Your access to the Platform will terminate at the end of your current billing period
All data will be retained for 30 days, then permanently deleted
No refunds will be provided for time remaining in your billing period
You remain responsible for any outstanding fees
Third-party services (HeyReach, Sales Navigator) must be canceled separately
5.7 Mid-Cycle Cancellations
If you cancel mid-billing cycle:
You will retain access until the end of the current billing period
You will not be billed for subsequent periods
No pro-rated refunds will be provided for the current period
All fees for the current period remain due and payable
6. ACCOUNT TERMINATION AND SUSPENSION
6.1 Termination by Catering Funnels
Catering Funnels reserves the right to terminate or suspend your account and access to the Platform and Services immediately, with or without cause, and without prior notice, including but not limited to:
Grounds for Termination:
Violation of these Terms and Conditions
Violation of Snapshot-Only requirement
Failure to pay fees when due
Fraudulent or illegal activity
Abuse of Platform or Services
Violation of third-party terms (HeyReach, GoHighLevel, etc.)
Sending spam or violating CAN-SPAM Act
Violation of TCPA or SMS regulations
Misuse of AI features or automated systems
Generating excessive support requests
Abusive behavior toward staff or other users
Any activity that exposes Catering Funnels to liability
Any activity that damages our reputation or business relationships
Our reasonable determination that continued service is not in our best interest
6.2 Effect of Termination
Upon termination by Catering Funnels:
Your access to Platform and Services ceases immediately
All service guarantees are void
You remain responsible for all fees incurred prior to termination
No refunds will be provided
All data may be immediately deleted at our discretion
You may not create a new account without our written permission
6.3 Termination by You
You may terminate your account at any time by following the cancellation procedures in Section 5.5. Upon your termination:
You remain responsible for all fees incurred through the end of your current billing period
Access continues until the end of your current billing period
No refunds for current billing period
All data will be deleted 30 days after termination
6.4 Survival
The following sections survive termination:
Payment obligations
Ownership and intellectual property rights
Disclaimers and limitations of liability
Indemnification
Dispute resolution and arbitration
Any other provisions that by their nature should survive
7. ACCEPTABLE USE AND PROHIBITED CONDUCT
7.1 Lawful Use
You agree to use the Platform and Services only for lawful purposes and in accordance with these Terms. You agree not to use the Platform or Services:
In any way that violates federal, state, local, or international law
To send spam or unsolicited communications
To violate CAN-SPAM Act, TCPA, or other anti-spam regulations
To transmit malicious code, viruses, or harmful software
To impersonate any person or entity
To harvest or collect information about users
To interfere with or disrupt the Platform or servers
To attempt to gain unauthorized access to any systems
7.2 Email and SMS Compliance
You are solely responsible for compliance with all email and SMS regulations, including:
CAN-SPAM Act (email)
Telephone Consumer Protection Act (TCPA) (SMS)
Obtaining proper consent from recipients
Providing opt-out mechanisms
Honoring opt-out requests immediately
Not sending to purchased or scraped lists
Maintaining required records of consent
Violation of email or SMS regulations may result in:
Immediate account termination
Legal liability for you (not Catering Funnels)
Fines and penalties imposed on you
Loss of all fees paid
No refunds
7.3 LinkedIn Compliance
For services including LinkedIn outreach (AI Books, Full-Service):
You must comply with LinkedIn's Terms of Service
You must comply with HeyReach Terms of Service
You are responsible for all LinkedIn account restrictions or bans
Catering Funnels is not liable for LinkedIn account penalties
You must use your own LinkedIn Sales Navigator subscription
You may not use automation in violation of LinkedIn policies
7.4 Content Restrictions
You may not upload, post, or transmit through the Platform:
Illegal content
Spam or unsolicited commercial content
Sexually explicit or obscene content
Content that infringes intellectual property rights
False or misleading information
Malicious code or viruses
Content that violates privacy rights
Hate speech or discriminatory content
7.5 System Integrity
You agree not to:
Reverse engineer, decompile, or disassemble the Platform
Use automated systems to access the Platform (except as provided)
Remove copyright or proprietary notices
Frame or mirror any Platform content
Create derivative works based on the Platform
Use the Platform to build competitive products
Share login credentials with unauthorized parties
Resell or sublicense access to the Platform
8. DATA, OWNERSHIP, AND INTELLECTUAL PROPERTY
8.1 Your Data
"Your Data" means all content, information, materials, and data you upload, submit, or transmit through the Platform, including:
Customer contact information
Email and SMS campaign content
Business information and assets
Menu, pricing, and policy information
Images, logos, and branding materials
You retain ownership of Your Data.
8.2 License to Your Data
By uploading Your Data to the Platform, you grant Catering Funnels a worldwide, non-exclusive, royalty-free license to:
Store, process, and transmit Your Data
Display Your Data as necessary to provide Services
Create backups of Your Data
Use Your Data to train and improve AI systems (anonymized)
Use Your Data for Service functionality (email sending, SMS, etc.)
This license terminates when you delete Your Data or terminate your account, except for:
Data retained in backups (deleted within 90 days)
Anonymized data used for AI training
Data required to be retained by law
8.3 Data Responsibility
You are solely responsible for:
Accuracy and legality of Your Data
Obtaining all necessary rights and permissions for Your Data
Compliance with privacy laws regarding Your Data
Maintaining your own backups of Your Data
Data loss due to your actions or inactions
Catering Funnels is not liable for:
Loss, corruption, or deletion of Your Data
Unauthorized access to Your Data due to your security failures
Your failure to maintain backups
Data breaches resulting from your negligence
8.4 Ownership of Platform
Catering Funnels and its licensors own all rights, title, and interest in:
The Platform and Services
All software, code, and technology
Catering Funnels branding and trademarks
Templates, snapshots, and pre-built assets
AI training models and algorithms
Documentation and training materials
All modifications and improvements to the above
You do not acquire any ownership rights in the Platform.
8.5 Trademarks
"Catering Funnels" and related marks are trademarks of [LEGAL ENTITY NAME]. You may not use our trademarks without prior written permission.
8.6 Feedback
If you provide feedback, suggestions, or ideas about the Platform:
We may use them without obligation to you
You grant us all rights to implement such feedback
We are not obligated to implement any feedback
No compensation is owed for feedback
9. LOGIN CREDENTIALS AND ACCOUNT SECURITY
9.1 Confidentiality
You are responsible for maintaining the confidentiality of your login credentials (username, password, API keys, etc.). You agree to:
Use strong, unique passwords
Not share login credentials with unauthorized parties
Take reasonable measures to protect credentials from unauthorized access
Immediately change credentials if compromise is suspected
9.2 Account Security
You are responsible for all activities that occur under your account, whether or not authorized by you. This includes:
All charges incurred
All campaigns sent
All contacts uploaded
All integrations connected
All content posted
You agree to:
Notify Catering Funnels immediately of any unauthorized access
Notify Catering Funnels immediately of any security breach
Cooperate with our investigation of security incidents
Not access other users' accounts
9.3 Credential Disabling
Catering Funnels reserves the right to disable your login credentials at any time in its sole discretion for any or no reason, including if we believe you have violated these Terms.
9.4 Non-Transferability
Accounts are non-transferable. You may not:
Transfer or assign your account to any other party
Sell or rent your account
Allow others to use your account
Share login credentials
Any attempted transfer is void and may result in account termination.
9.5 Preventative Measures
You are obligated to take preventative measures to prohibit unauthorized access, including:
Implementing strong password practices
Enabling two-factor authentication where available
Maintaining security of devices and networks
Monitoring account activity regularly
Promptly reporting suspicious activity
9.6 Sub-Accounts and Team Members
If your service tier includes multiple users or team members:
You are responsible for all activity by your team members
You must ensure team members comply with these Terms
You must manage team member access appropriately
You must remove access for former team members immediately
10. THIRD-PARTY SERVICES AND INTEGRATIONS
10.1 Third-Party Services
The Platform integrates with and requires certain third-party services:
GoHighLevel (underlying platform)
HeyReach (LinkedIn automation - select tiers)
LinkedIn Sales Navigator (select tiers)
Instantly (cold email - select tiers)
Google My Business
Facebook
Instagram
Email service providers
SMS providers
Payment processors
10.2 Third-Party Terms
You are subject to the terms of service of all third-party services you use in connection with the Platform. You agree to:
Comply with all third-party terms of service
Maintain any required third-party subscriptions
Not violate third-party acceptable use policies
Pay all fees owed to third parties
Accept that we are not liable for third-party service issues
10.3 Third-Party Fees
You are responsible for paying all fees charged by third-party services, including but not limited to:
HeyReach monthly subscription
LinkedIn Sales Navigator subscription
SMS message fees (through platform providers)
Email sending fees (beyond included limits)
Additional contact storage fees
Premium feature fees
10.4 Third-Party Changes
Third-party services may change their terms, pricing, or features at any time. Catering Funnels is not responsible for:
Third-party service changes
Third-party service interruptions
Third-party price increases
Third-party feature removals
Third-party account restrictions or bans
10.5 No Third-Party Warranties
Catering Funnels makes no warranty regarding:
Third-party service availability
Third-party service performance
Third-party service security
Third-party compliance with laws
Results obtained through third-party services
11. DISCLAIMERS AND WARRANTIES
11.1 "AS IS" and "AS AVAILABLE" Basis
THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.
Catering Funnels expressly disclaims all warranties, including but not limited to:
Implied warranties of merchantability
Implied warranties of fitness for a particular purpose
Warranty of non-infringement
Warranty of uninterrupted service
Warranty of error-free operation
Warranty of security
Warranty of accuracy
11.2 No Guarantee of Results
WE MAKE NO WARRANTY THAT:
The Platform will meet your specific requirements
The Platform will generate any specific number of leads, conversations, or bookings
Your revenue will increase
You will achieve profitability
The Services will be uninterrupted, timely, secure, or error-free
Results obtained will be effective, accurate, or reliable
The quality of Services will meet your expectations
Any errors or defects will be corrected
The service guarantees described in Section 4 are limited to the specific commitments stated and do not expand these disclaimers.
11.3 No Data Loss Warranty
You agree that Catering Funnels has no responsibility or liability for:
Deletion or loss of any information or content
Failure to store any information or content
Corruption of data
Unauthorized access to data
Data breaches resulting from third-party vulnerabilities
11.4 Internet and Network Security
You acknowledge that:
The internet and telecommunications networks are inherently insecure
Data transmitted via internet or telecommunications networks may be intercepted, altered, or lost
Catering Funnels cannot guarantee security of data in transit
Catering Funnels is not liable for data compromise during transmission
11.5 Modifications and Discontinuance
Catering Funnels reserves the right to:
Modify or discontinue the Platform or Services at any time
Change features, pricing, or terms
Add or remove functionality
Discontinue support for integrations or third-party service
We shall not be liable to you or any third party for any such modifications or discontinuance.
11.6 Earnings and Results Disclaimer
FEDERAL TRADE COMMISSION (FTC) COMPLIANCE:
Any statements regarding potential results, earnings, or outcomes are:
Estimates based on our experience and analysis
Not guarantees of actual results
Subject to individual circumstances and effort
Not typical results
Your results will vary and depend on many factors, including:
Your business model and market
Your implementation of our recommendations
Your effort and resources invested
Market conditions and competition
Your existing customer base and reputation
Economic factors beyond our control
We make no guarantee or warranty that you will achieve any particular results, earnings, or level of success.
11.7 No Professional Advice
The Platform and Services do not constitute:
Legal advice
Financial advice
Accounting advice
Tax advice
Business consulting
You should consult appropriate professionals for advice specific to your situation.
12. LIMITATION OF LIABILITY
12.1 Maximum Liability
THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CATERING FUNNELS' TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THE PLATFORM, SERVICES, OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO CATERING FUNNELS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.
12.2 Exclusion of Consequential Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CATERING FUNNELS BE LIABLE FOR:
Lost profits or revenue
Lost business opportunities
Lost data or information
Cost of substitute services
Loss of goodwill or reputation
Indirect damages
Incidental damages
Consequential damages
Exemplary damages
Punitive damages
Special damages
THIS EXCLUSION APPLIES EVEN IF CATERING FUNNELS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.3 Basis of the Bargain
You acknowledge that:
Catering Funnels has set its prices and entered into these Terms in reliance upon the limitations of liability and disclaimers set forth herein
The limitations and exclusions of liability form an essential basis of the bargain between you and Catering Funnels
Without such limitations, Catering Funnels would not provide the Services at the current pricing
12.4 Applicability
These limitations of liability apply to all claims, whether based on:
Warranty
Contract
Tort (including negligence)
Strict liability
Any other legal theory
These limitations apply even if any remedy fails of its essential purpose.
12.5 Your Sole Remedy
Your sole and exclusive remedy for dissatisfaction with the Platform or Services is to stop using the Platform and Services and terminate your account in accordance with Section 5.
12. LIMITATION OF LIABILITY
12.1 Maximum Liability
THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CATERING FUNNELS' TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THE PLATFORM, SERVICES, OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO CATERING FUNNELS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.
12.2 Exclusion of Consequential Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CATERING FUNNELS BE LIABLE FOR:
Lost profits or revenue
Lost business opportunities
Lost data or information
Cost of substitute services
Loss of goodwill or reputation
Indirect damages
Incidental damages
Consequential damages
Exemplary damages
Punitive damages
Special damages
THIS EXCLUSION APPLIES EVEN IF CATERING FUNNELS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.3 Basis of the Bargain
You acknowledge that:
Catering Funnels has set its prices and entered into these Terms in reliance upon the limitations of liability and disclaimers set forth herein
The limitations and exclusions of liability form an essential basis of the bargain between you and Catering Funnels
Without such limitations, Catering Funnels would not provide the Services at the current pricing
12.4 Applicability
These limitations of liability apply to all claims, whether based on:
Warranty
Contract
Tort (including negligence)
Strict liability
Any other legal theory
These limitations apply even if any remedy fails of its essential purpose.
12.5 Your Sole Remedy
Your sole and exclusive remedy for dissatisfaction with the Platform or Services is to stop using the Platform and Services and terminate your account in accordance with Section 5.
14. DISPUTE RESOLUTION AND ARBITRATION
14.1 Informal Dispute Resolution
Before filing any claim or lawsuit, you agree to first contact Catering Funnels to attempt to resolve the dispute informally by sending written notice to:
[LEGAL ENTITY NAME]
[ADDRESS]
Email: [LEGAL EMAIL]
Your notice must include:
Your name and contact information
Description of the dispute
Relief requested
We will attempt to resolve the dispute within 30 days of receiving your notice.
14.2 Binding Arbitration
If informal resolution fails, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration rather than in court, except:
Claims for injunctive or equitable relief
Small claims court matters (if they remain in small claims court)
Arbitration Terms:
You shall not settle any claim without Catering Funnels' prior written consent.
Administered by the American Arbitration Association (AAA)
Conducted under AAA's Commercial Arbitration Rules
One arbitrator selected in accordance with AAA rules
Location: [JURISDICTION]
Language: English
Governed by the Federal Arbitration Act
14.3 Arbitration Costs
Each party shall bear its own costs of arbitration, including attorney fees, unless the arbitrator awards fees to the prevailing party as permitted by law.
14.4 No Class Actions
YOU AGREE THAT DISPUTES SHALL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Neither you nor Catering Funnels may participate as a class member or representative in any class or representative proceeding. The arbitrator may not consolidate multiple parties' claims.
14.5 Waiver of Jury Trial
TO THE EXTENT ARBITRATION DOES NOT APPLY, YOU HEREBY WAIVE YOUR RIGHT TO A JURY TRIAL FOR ANY DISPUTES ARISING FROM OR RELATED TO THESE TERMS.
14.6 Opt-Out Right
You have the right to opt out of binding arbitration within 30 days of first accepting these Terms by sending written notice to the address in Section 14.1 stating "I opt out of arbitration." If you opt out, disputes will be resolved in court.
15. GOVERNING LAW AND JURISDICTION
15.1 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of [STATE], United States of America, without regard to its conflict of law principles.
15.2 Jurisdiction and Venue
To the extent any dispute is not subject to arbitration (either by opt-out or exception), you agree that:
Exclusive jurisdiction and venue shall be in the state and federal courts located in [COUNTY], [STATE]
You consent to personal jurisdiction in such courts
You waive any objection to jurisdiction or venue in such courts
15.3 Compliance with Laws
You agree to comply with all applicable federal, state, local, and international laws and regulations in your use of the Platform and Services.
16. GENERAL PROVISIONS
16.1 Entire Agreement
These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Catering Funnels regarding the Platform and Services and supersede all prior agreements and understandings.
16.2 Amendments
Catering Funnels may amend these Terms at any time by posting the amended Terms on the Platform. Amendments are effective immediately upon posting. Your continued use of the Platform after posting constitutes acceptance of the amended Terms.
Material changes will be communicated via:
Email to your registered email address
Notice on the Platform dashboard
Website announcement
16.3 Waiver
No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Catering Funnels' failure to enforce any right or provision shall not constitute a waiver of such right or provision.
16.4 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable:
Such provision shall be modified to the minimum extent necessary to make it valid and enforceable
If modification is not possible, such provision shall be severed
The remaining provisions shall continue in full force and effect
16.5 Force Majeure
Catering Funnels shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to:
Acts of God (natural disasters, pandemics, etc.)
War, terrorism, or civil unrest
Government actions or regulations
Internet service provider failures
Power outages
Labor disputes or strikes
Third-party service provider failures
Cyber attacks
16.6 Assignment
You may not assign or transfer these Terms or your account to any other party without Catering Funnels' prior written consent. Catering Funnels may assign these Terms or delegate any obligations without your consent.
16.7 Relationship of Parties
Nothing in these Terms creates any:
Acts of God (natural disasters, pandemics, etc.)
War, terrorism, or civil unrest
Government actions or regulations
Internet service provider failures
Power outages
Labor disputes or strikes
Third-party service provider failures
Cyber attacks
You and Catering Funnels are independent contractors.
16.8 No Third-Party Beneficiaries
These Terms are solely for the benefit of you and Catering Funnels and do not create any third-party beneficiary rights.
16.9 Notices
All notices to Catering Funnels shall be sent to:
LIV Global Holding, LLC
1959 Calle Loiza, Suite 6024 San Juan, PR 90011
Email: [email protected]
Notices to you will be sent to the email address associated with your account. You agree to keep your email address current and to check email regularly.
Notices are effective:
For email: When sent to your email on file
For postal mail: Three (3) days after mailing
16.10 Export Controls
You agree to comply with all applicable export and import laws and regulations. You represent that you are not:
Located in a country subject to U.S. embargo
Listed on any U.S. government list of prohibited or restricted parties
16.11 Language
These Terms are drafted in English. Any translation is provided for convenience only. In the event of conflict between the English version and any translation, the English version shall prevail.
16.12 Electronic Communications
By using the Platform, you consent to receive electronic communications from Catering Funnels. These electronic communications may include:
Notices about your account
Transactional information
Service announcements
Marketing communications (if you opt in)
Electronic communications will be sent to your email address on file.
17. CONTACT INFORMATION
For questions, concerns, or support regarding these Terms or the Platform, please contact us:
Email: [email protected]
Legal Inquiries: Catering Funnels, a LIV Global Holdings, LLC company
Mailing Address:
LIV Global Holding, LLC
1959 Calle Loiza, Suite 6024 San Juan, PR 90011
18. ACKNOWLEDGMENT AND ACCEPTANCE
BY CREATING AN ACCOUNT, ACCESSING THE PLATFORM, OR USING THE SERVICES, YOU ACKNOWLEDGE THAT:
You have read and understood these Terms and Conditions
You agree to be bound by these Terms and Conditions
You have the authority to bind yourself or the entity you represent
You understand the service guarantees are fulfillment obligations, not refunds
You understand all fees are non-refundable except as required by law
You accept the disclaimers and limitations of liability
You agree to the arbitration and class action waiver provisions
You consent to electronic communications
You agree to comply with all applicable laws and regulations
You acknowledge reading the Privacy Policy
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE PLATFORM OR SERVICES.
APPENDIX A: DEFINITIONS
"Account" means your registered account with Catering Funnels.
"Activation Fee" means the one-time fee charged upon enrollment in certain service tiers.
"AI Books" refers to the AI Books in 30 Days service tier.
"Challenge" refers to the 14-Day Catering Pipeline Challenge service tier.
"Fees" means all charges, including activation fees, subscription fees, and usage fees.
"Go-Live" means the point at which all technical setup and client requirements are met, allowing the trial period to begin.
"Keep-It-Free Checklist" means the list of requirements that must be completed to maintain trial benefits and service guarantees.
"Platform" means the white-labeled GoHighLevel system and all related software, features, and integrations provided by Catering Funnels.
"Qualified Conversation" means a legitimate catering inquiry from a potential customer, as determined by Catering Funnels in its sole discretion.
"Services" means all services provided by Catering Funnels, including but not limited to the Platform, setup, training, and support.
"Snapshot" means the complete, integrated system configuration required for use with Catering Funnels services.
"Trial With Penalty" means a trial period structure where the trial remains free if requirements are completed, but billing begins immediately if requirements are not completed.
"Your Data" means all content, information, and materials you upload or transmit through the Platform.
Helping restaurants turn catering inquiries into profitable bookings with automated funnels and AI.
